MBA-HRM · TAPMI Manipal · AACSB Accredited

Upasana
Nebhani

I build HR infrastructure that companies adopt and operate — performance systems, analytics dashboards, and evaluation frameworks designed from structured gap analysis through live deployment at publicly listed and venture-backed organizations.

30+

Hires Closed

520+

Centers Impacted

Dashboards Shipped

510

Students Assessed

WhatsApp LinkedIn Email +91-888-237-3598

Featured Project

HR Performance Infrastructure at Scale

NephroPlus (Nephrocare Health Services Ltd.) — NSE-listed, ₹1,000 Cr revenue, Asia's largest dialysis network, 520+ centers across 5 countries. Backed by IFC, Bessemer Venture Partners, Investcorp.

NSE: NEPHROPLUS₹1,000 Cr Revenue520+ Centers5 Countries

Problem Identified

No standardized KPIs across HR sub-functions
Subjective, inconsistent mid-cycle evaluations
Zero automated performance tracking
No analytics dashboards for HR leadership

What I Built

KRA/KPI frameworks across 6 HR sub-functions
13 standardized Job Descriptions
11 role-specific evaluation rubrics with weighted scoring
5 Power BI dashboards with real DAX measures
Full deployment in Keka HRMS PMS module

Onboarding, Exit & BGV SLA Performance Dashboard — one of 5 dashboards built and deployed

Efficiency

Training coverage rate
Training completion rate
Content upload rate
Time-to-fill positions
Onboarding SLA compliance

Effectiveness

Training relevance score
BGV success rate
Employee satisfaction index
Stakeholder feedback score
Process adherence rate

Business Impact

Productivity change (pre/post)
Attrition rate by department
Revenue per employee trend
Cost-per-hire optimization
SLA breach trend reduction

System adopted into live use by HR leadership immediately upon delivery — replacing manual reporting with real-time workforce analytics across the 520+ center network.

Career

Professional Experience

20 months of pre-MBA execution across publicly listed healthcare, venture-backed SaaS, and Tiger Global-backed consumer fintech.

Apr – Jun 2026

HR Analytics Intern — Performance Management

NephroPlus · Hyderabad

NSE-listed · Asia's largest dialysis network · 520+ centers · 5 countries

Identified 4 critical infrastructure gaps through structured gap analysis and delivered solutions for each
Designed KRA/KPI frameworks across 6 sub-functions with a 3-tier metric architecture
Standardized 13 JDs, built 11 evaluation rubrics, deployed in Keka HRMS PMS module
Built 5 Power BI dashboards — adopted into live production use by HR leadership immediately

520+ centers · 5 dashboards · adopted in production

Mar 2023 – Apr 2024

HR Consultant — Talent Acquisition

Sprinto · Bangalore

Accel & Elevation Capital-backed SaaS · Security compliance · 75+ countries

Closed 30+ hires including a Director-level position across 4 business functions in 14 months
Achieved ~25% offer conversion in a competitive SaaS hiring market
Designed role-specific hiring strategies with department heads up to Associate Director level
Closed strategic Insurance Partner deal under Talent Management

30+ hires · director-level close · 14 months

Jul – Dec 2022

Customer Experience Associate

Jar · Bangalore

Tiger Global-backed consumer fintech · 35M+ users · $300M+ valuation

Resolved 25,000+ customer cases at 85% CSAT during rapid tier-2/3 scaling phase
Surfaced recurring bug patterns, escalated to Product & Engineering — reducing repeat complaints
Partnered with ORM team on social-media resolution, safeguarding brand reputation

25,000+ cases · 85% CSAT · rocketeer of the month

Feb 2026 – Present

Project Lead — Leadership Assessment Centre

TAPMI · Manipal

Institutional-scale psychometric assessment programme

Administered 7 psychometric instruments for 510 MBA students at institutional scale
Generated individual CLI reports integrating multi-instrument competency data
Conducted one-on-one advisory sessions combining data interpretation with coaching

510 students · 7 instruments · individual reports

Capabilities

Skills & Tools

Power BIDAXKeka HRMS Advanced ExcelKPI/KRA DesignData Visualization Talent AcquisitionPerformance ManagementOnboarding Design Job AnalysisWorkforce PlanningPsychometric Assessment Stakeholder ManagementProcess DesignGap Analysis Lever ATSNaukri RMSLinkedIn Recruiter

Generative AI for HR — Fractal Analytics
HR Analytics — UC Irvine, Coursera

Academics

Education

Degree	Institution	Score
MBA – HRM	TAPMI (AACSB)	7.5 CGPA
B.A. Economics	University of Delhi	77%
HSC (XII)	CBSE	93%
SSC (X)	CBSE	95%

Languages: English (Fluent), Hindi (Native)

UpasanaNebhani